“Dear Seniorcare Homes staff-
A year ago, when my mother, Dolores Berry, joined the residents at the Hanover House, I felt good about the decision to transition her out of institutional assisted living care and into residential memory care. Although my drive to see her would be considerably longer, I knew that the quality of each of her days would be better.
My first tour of the Hanover House was very positive, from the staff interaction with the residents, to the cleanliness of the home and residents, to the safety measures taken, to the sunshine coming in through the windows, to the nicely kept grounds, to the cute holiday decorations. A month later, thanks to a caring and well-organized staff, Mom made a smooth transition into her new surroundings. Her comments to me were always positive from the start and I believe she was happy in her new home.
As hallucinatory difficulties increased, she was not always happy or calm, but staff stayed steady with their assistance to her and pulled her through each episode. I always appreciated being kept informed of behaviors and concerns. At times, I felt like a parent getting a call from the school principal telling me my young child had acted up! Nevertheless, as my long drives limited me to one or two weekly trips to the house, I always felt like I knew how she was on a near daily basis.
I felt good about the decision for her to enter to community in December of 2016. However, her care during her final month of life there has me convinced that I had her in the right place. I am thankful for the dignity, compassion, and respect shown to her in spite of memory difficulties over the past year. I am appreciative of the way seniorcare homes staff and hospice staff worked smoothly together during her final month. I also appreciated staff flexibility to let me stay with her during her final week of life. I am grateful for the quality of life she experienced during her final year with Alzheimer’s.
My special thanks to Jerry, Judy, Emily, Sharon, Shandala, Doris, Faith, Beatrice and any others who were involved in her care. You have a wonderful concept in place with residential memory care. Your small resident to staff ratio allows you to go way beyond treating conditions and managing situations. Rather, it allows you to help real people who need to feel valued and loved. I hope the seniorcare homes concept of memory care will become the standard of care for the future for all our elderly loved ones dealing with Alzheimer’s/dementia.
My best to each of you,“
“It is staff at SeniorCare Homes that make this a place for our mother.
Care is individualized, details are attended to and they are so very, very good at what they do. They have put pieces together to know Mom as a person and can figure out what she is talking about when the word salad times are at their greatest. They are the best!
“I live close by one of the senior care homes and have visited many occasions with my children. The residents love having the children come in a read books to them. I have had such a wonderful experience every time I visit that I have a passion for referring friends with aging parents. It is place that feels just like home! We have brought our girl scout troop to do crafts with the residents as well as sing and play the piano for them!! Can’t say enough good things about senior care homes and how they run their facility.“
“I have had the pleasure of visiting the residents at SeniorCare Homes and doing fun activities with them on a monthly basis. It is such a joy to walk into one of the houses and feel right at home. Each time I walk into the door, I am greeted by friendly staff and usually a hug from one of the wonderful residents. The houses are so full of energy and so much laughter. The residents are truly good friends with one another and the staff is amazing! SeniorCare Homes is the best in Kansas City!!! “
“My dad has been with SeniorCare homes about 9 months now. They take great care of him and are very communicative when it comes to any issues that may arise. They have a lot of programs and activities for the residents, so they are not just sitting around staring at the walls. They also involve the residents in daily activities when possible. When you visit you feel like you are in a house rather than a facility–because you are, and the caregivers make you feel at home and accommodate whatever you might like to do with your loved one. They also have a lot of fun monthly get-togethers for family members to come visit and become acquainted. The facilities are all state licensed. I feel my dad is in good hands and I don’t worry about him wandering or feeling frustrated and lonely now.“
“My mother has been a resident here for a year. We looked at several facilities in the area and found none that come close to creating such a safe and comfortable home environment. The house is spotless, well maintained inside and out. The garden and walking path are enjoyable year round. The residents are well cared for. Mom’s clothes, hair, nails always look great. They know her many stories and how to respond specifically to her when she is upset. They work with the family to keep her medications to a minimum. They sit with her, hold her hand and talk with her when she is confused or needing a little extra TLC. They are very welcoming to the family when we visit. They deal with her mood swings appropriately redirecting her and giving her attention. They are patient and professional dealing with her many night time wakings. They have relieved us from the stressful part of care giving, allowing the time we have with our mom to be pleasant and enjoyable for both her and our family. “
“After two years of horrific experiences with “corporate models” of nursing home care, I came to SeniorCare Homes as a case study in unmet expectations, clinical and business ineptitude, and most serious of all, a sad story of indifference and neglect in memory care for my beloved wife. I was exasperated, jaded, and frankly worried if I would ever find superior quality care for her. The responsibility weighed heavily on my mind and heart. From my first conversation with Jerry, it was clear to me that he approached his business from an entirely different perspective; one of quality, focus on the needs of the individual patient, and compassionate, personal care. Moreover, the people who work for Jerry are faithful representations of his business mission. They are all approachable, accessible, and accountable, and they care about the people whose welfare is entrusted to them. I am grateful that SeniorCare Homes under Jerry’s leadership understands the importance of taking care of the smallest details; the result of this model of care is peace of mind for me and my family.“
“My dad lived at SeniorCare Homes’ Waveny Park House for more than two years. It was a great experience for him and our family. When you walk into a SeniorCare house, you feel a wonderful positive energy and a sense of family. It’s not institutional. It doesn’t have that funky nursing home smell. It is a regular home. Think about it…in a typical Alzheimer’s care facility, there is one staff person for every 25 or 30 people. That is a nearly impossible job. At SeniorCare, there is one staff person assisting five residents. As a result, the staff truly get to know every resident and their families. My dad loved to sing, so they sang along with him. He liked to get up at 3 am to eat Wheaties and they helped him pour the milk. Thanks to SeniorCare Homes, the last few years of my father’s life were positive and joyful. Our family is so very grateful for their high quality care, love, and compassion.“